The Positive Power of Negative Customer Feedback In this post I’m sharing negative customer feedback. It’s all about how you can increase your business, and improve your customer satisfaction by attending to the customers who aren’t satisfied! People are not used to nice. Let’s just get that out there. They’re used to being taken advantage …
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HAVE YOU CALLED YOURSELF LATELY? It’s an eye-opener. As a director of Personal Training for six+ years I used to call regularly or have an intern do this. We’d schedule calls around the clock so we hit the part time openers, the part time closers and the full time or part time day staff. I’d …
Three instances of customer service from YESTERDAY! I happened to be at the front desk of one of our facilities when a member came in for a yoga class, fresh off her bike. In fact, it was propped against the front door behind her just outside the door. She stepped in and asked where the …
Know how you want to handle phone calls before they start coming in. Prepare your support staff or you with rehearsal rehearsal rehearsal. First you must know your objectives!!
You deserve to attract your dream customers and earn the value of the transformation you provide. I’ll help you do it and keep the freedom and flexibility you love.
Debra Atkinson
Voice For Fitness LLC
1630 30th St Ste A Boulder, CO 80301
(480) 648-8812