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Does Your Customer Service Stink?

HAVE YOU CALLED YOURSELF LATELY? It’s an eye-opener. As a director of Personal Training for six+ years I used to call regularly or have an intern do this. We’d schedule calls around [...]

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Offer the Best in Customer Service

Three instances of customer service from YESTERDAY! I happened to be at the front desk of one of our facilities when a member came in for a yoga class, fresh off her bike. In fact, it was propped [...]

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When a Question is the Answer

Know how you want to handle phone calls before they start coming in. Prepare your support staff or you with rehearsal rehearsal rehearsal. First you must know your objectives!!