The Right Thing
A recent series of phone calls with another employee at our fitness center included that employee’s assessment of my decision to stick by our hiring standards and have to pass on a quality person for our staff as “limiting our potential in the future.”
My feeling is and continues to be that if I lower our standards to include anyone, regardless of their qualifications, that would be the thing that limited our potential in the future.
Whatever your mission statement is and whatever you ideals are you’ll be challenged eventually by someone or something in your organization or outside it who doesn’t see the same vision that you do.
Hiring someone not qualified to serve our customers best is not in our best interest. I gave the applicant in question a fair chance to prove that although she didn’t have the formal education we request to apply that her decision-making skills were commensurate with someone who did. She declined. She told me that although she’d make a fantastic trainer she in no way thought she could ever do that for me. I was puzzled. How, if she thought she couldn’t show me, did she think she should be making decisions about someone’s fitness programming? There is a disconnect there.
It made my tough decision easier.
I hate to pass up on a quality person because they don’t have the exercise science background. But feel I have to do that. The ability to sell and related to people is extremely important yet the science of programming in the market we serve with joint replacement, cancer recovery, obesity and secondary complications and more…requires a firm foundation to research deeper for individuals’ benefit.
I hate it even more when the person I have to pass on is a mature young adult who already has sales experience and good people skills.
Short term, our program could have benefited from additional revenue. Long term however, we would have changed our standards so that nothing really set us apart from other fitness options that our customers have. Do you know what you’re mission is? Do you know why you would make a yes or no decision based on hiring, firing, a specific ad or words used to market your services?
Doing the right thing is rarely popular.
Sometimes it costs you money.
Sometimes it costs you relationships.
But it allows you to sleep at night.